If you reached us from the UK please submit your case here.

Submit new case for South African patients:

Please note:
1) When providing digital files, we need both DICOM and STL files.
2) DICOM files should be provided in .dcm format to enable us to proceed to planning.
3) The uploader will not upload open folders. Please zip (compress) folders (https://www.wikihow.com/Make-a-Zip-File) or upload individual files.

Terms and conditions around cancelled orders:

1. Cancellation by Southern Implants. During the entire ordering process, including after acceptance of the Order by the Customer and Southern Implants, Southern Implants may, at their sole discretion, not accept or cancel an Order for technical or any other reasons, including but not limited to the technical unfeasibility to print the guide requested, the DICOM files being in violation of the Terms and Conditions or any applicable law or regulations, or due to the non-payment of the total amount of the Order by the Customer.

2. Cancellation by Customer. Due to the personalized feature of the print services performed by Southern Implants, the Customer is viable for 50% penalty fee of the total payable amount should the customer wish to cancel the order.

Notice regarding serious incidents
Any serious incident that has occurred in relation with the device must be reported to the manufacturer of the device and the competent authority in the member state in which the user and/or patient is established. The contact information for the manufacturer of this device to report a serious incident is as follows: sicomplaints@southernimplants.com.

Privacy and content declaration
This Information submitted, any attachments and all subsequent information or attachments thereto may contain confidential and proprietary information. It is intended solely for the person or entity to whom or which it is addressed and should only be used by the addressee for the related purpose. If you are not the intended recipient, or have otherwise received the email in error, you are requested to immediately and permanently delete this message and any attachments to it. You are not entitled to read, copy, print, use, save or disclose any information contained in this email. Emails cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. We recommend that you scan all of your emails and attachments for viruses as the company does not accept liability or responsibility for loss or damage arising from the use of the email or its attachments. Personal views and opinions expressed in this email are, unless otherwise stated, those of the author and do not necessarily represent those of Southern Implants or its management. For more information on Southern Implants see www.southernimplants.com

Disclaimer of liability
This product is part of the Southern Implants product range and should only be used with the associated original products and according to the recommendations as in the individual product catalogues. The user of this product has to study the development of the Southern Implants product range and take full responsibility for the correct indications and use of this product. Southern Implants does not assume liability for damage due to incorrect use. Please note that some Southern Implants products may not be cleared or released for sale in all markets.

For more information on Southern Implants Instructions for Use documentation and guidelines, please visit http://southernimplants.com/ifu/eifu-auth/

Name of Doctor submitting the case

(Date cannot be within 14 days of case submission date.)